Owner FAQs
Answers to your frequently asked questions
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Am I required to accept Section 8 tenants?
Property owners are only required to accept Section 8 tenants if mandated by local or state laws. We recommend reviewing your local ordinances, and we can help clarify requirements in your property's location.
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Are you a licensed property management company?
Yes. Collaborative Property Management is a fully licensed property management firm that adheres to all applicable industry standards, laws, and professional regulations.
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Can I reach someone after hours?
Yes. For urgent matters, we offer after-hours emergency support. All other communications are handled during standard business hours.
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Do you offer direct deposit?
Yes. Owner disbursements are made via direct deposit (ACH) as part of our automated accounting system, ensuring timely and reliable payments.
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Do you handle real estate sales too?
Yes. In addition to property management, we offer real estate sales services through our sister company, The Hupman Group.. If you’re thinking about buying or selling, let us know and we’ll be happy to help.
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When and how will I receive my owner payments?
Disbursements are processed regularly each month via ACH direct deposit after rent collection and deduction of any applicable expenses. Statements are uploaded to your Owner Portal.
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How is rent collected from tenants?
We encourage tenants to pay rent online through their secure Resident Portal. This streamlines the process and allows for faster owner payouts. Late payments are handled according to lease terms.
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What is the typical lease length?
Most leases are for a 12-month term, but we can accommodate alternative durations based on market conditions or your preferences.
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How much is the tenant security deposit?
Security deposits are based on rent amount and tenant qualifications and are set according to market norms and legal compliance.
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How soon can you start managing my rental?
We can begin as soon as the management agreement is signed and the property is ready for marketing. We strive for a fast and seamless onboarding process.
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What types of properties do you manage?
Collaborative Property Management oversees single-family homes, multi-family units, and commercial properties.
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What financial reports do I receive, and how often?
You receive monthly financial statements showing rent, expenses, and maintenance activity. An annual ledger and 1099 are provided for tax purposes.
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Who holds the tenant’s security deposit?
Security deposits are held in a designated trust account in compliance with state law. We manage deposits responsibly and return them according to lease terms and applicable laws.